Returns & Exchanges

At Osia Osia, we strive to ensure your artisanal beauty experience is perfect; if you are not completely satisfied, we offer returns on unopened and unused products within 30 days of delivery. Due to the handcrafted nature of our soaps and skincare, we cannot accept returns on items that have been opened or used for hygiene reasons.

1

Initiate Your Request

Contact our customer care team at [email protected] with your order number and the reason for your return to receive a Return Authorization.

2

Prepare the Package

Safely pack the unused items in their original luxury packaging to prevent damage during transit, ensuring all seals remain intact.

3

Ship the Items

Affix the provided return shipping label to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our artisans inspect the returned items, we will process your refund to the original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing